Neatly Clean Help

GETTING STARTED

Do you service my area?

We are currently servicing the Quad Cities, Bloomington, Normal, and Peoria areas. If you are in between a city, just contact us before booking!

What is included in a standard cleaning?

Please visit our cleaning checklist. We do not include cleaning of biohazard, animal waste clean up, or hoarding/high level of trash or debris.

How much will it cost?

We operate on a flat rate pricing system given the number of bedrooms and bathrooms. You can also add extra services to your cleaning at any time.

Do you bring your own cleaning supplies, products and equipment?

We bring all our own supplies. If there are supplies that you would prefer us to use (example: for wood floors,granite,marble countertops) feel free to let us know and we can use any supplies you leave out for us.

TRUST & SAFETY

Can I trust my cleaning professional?

It is important to us that you are comfortable with our cleaners. All of our cleaners have been vetted and go through thorough background checks.

What happens if something goes wrong during my appointment?

Communication is very important to us. You will be notified immediately if there are any complications during your clean.

Is my billing information kept safe and secure?

Because we value our customers security, here at Neatly Clean we offer nothing but the best security with an extended validation SSL certificate.

What is your 200% satisfaction guarantee policy?

If you're not completely satisfied with our work, we will come back and re-clean for free. If you still are not satisfied we will give you a full refund.

Do I have to be home during the cleaning?

No, just leave us a key or tell us a code to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk…what ever is most convenient for you.

How many cleaners do you send?

We work in teams of 1, 2 and sometimes 3 depending on the size and services that you would like us to complete.